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For UK & USA Orders
The majority of the items we sell are made to order, with this in mind please allow up to 20 days from date of order to delivery of your item. We are aiming to deliver 90% of total orders (door to door) within 1 ~ 2 weeks after your payment. This time frame covers the whole handmaking period which is a complicated and time-consuming process of modelling, cutting, engraving and plating etc, and a shipping period. If your order is urgent we may be able to help, please contact us via email to discuss your requirements. When your item is received with us an email notification will be sent.
For Non UK & USA - International Orders
We are excited to offer a wide range of products to customers around the world. We understand that receiving your purchase in a timely and secure manner is important, so we have put in place a number of measures to ensure that your delivery is as smooth as possible. We offer a range of delivery options to suit your needs, including standard, expedited and express shipping. Delivery times will vary depending on your location and the shipping option you choose.
For standard shipping, delivery can take between 7-14 business days. Expedited shipping takes 3-5 business days and express shipping takes 1-3 business days. All orders are shipped with a tracking number, so you can track your package and know when to expect delivery. We also offer free shipping on orders over a certain amount, depending on the destination country. We are committed to ensuring that your delivery is secure, so we work with reputable international shipping companies that provide insurance and tracking services. In the unlikely event that your package is lost or damaged during transit, we will take full responsibility and do everything we can to ensure that you receive your purchase as soon as possible.
Customers are responsible for any customs or import duties that may be incurred on international deliveries, and we recommend checking with your local customs office for more information on this. Please note that we are currently not shipping to some countries due to the ongoing COVID-19 pandemic and related shipping restrictions. We will update our delivery options as soon as possible. If you have any questions about our delivery options or need assistance with your order, please do not hesitate to contact our customer service team. We are here to help you with any questions or concerns you may have.
If there are any problems or questions about shipping please contact us.